Privacy Policy

1. Who we are

MD Online Communication & Bookshop, Hiripathwella, Wadakada, Sri Lanka provides printing, document, stationery, mobile repair and related services. PrintQore is our shop-management software used to help receive, manage, print and bill customer jobs.

2. Information we may receive

Depending on the service you use, we may process:

• your name, phone number and other contact identifiers;
• online order details, delivery address, town, payment method, payment status and order notes;
• messages you send to us, including WhatsApp messages;
• documents and media you submit for a requested service, such as PDF, JPG and other supported files;
• print-job details, service selections, quantities and billing information;
• limited technical records needed for security, delivery, troubleshooting and preventing duplicate processing.

3. How we use information

We use information only as reasonably necessary to provide and operate our services. This includes receiving customer requests, preparing and printing files, calculating charges, issuing bills or receipts, communicating about job status, maintaining service records, securing the system and troubleshooting technical problems.

We do not sell customer personal information.

4. WhatsApp and Meta services

If you communicate with us through WhatsApp, information is also processed by WhatsApp and Meta under their own terms and privacy practices. PrintQore may use the official WhatsApp Business Platform to receive customer messages and supported media and to send service-related replies, receipts or job-status messages.

5. Documents and temporary media

Files submitted for printing or document services may be temporarily stored while the requested job is being processed. Where PrintQore cloud media processing is used, temporary cloud media is configured for short-term retention and is generally deleted after approximately 24 hours. Local working copies may also be removed as part of normal shop operations and retention procedures.

Business records that do not require keeping the original document—such as transaction, billing, customer-account or job-history metadata—may be retained for legitimate operational, accounting, security or legal purposes.

6. Sharing and service providers

For online orders, we store the order and contact information needed to manage payment, delivery, pickup and customer support. Delivery providers may receive the name, phone number, address and order details needed to deliver your parcel. HNB payment links and QR instructions are handled separately; this website does not collect card numbers or card security codes. Payment providers process payments under their own policies.

The website uses Google Analytics (measurement ID G-GFGXJBRS5R) to understand visits and page usage. Google may use cookies and technical information under its own privacy practices. We do not send checkout form contents to Analytics. Your browser stores the shopping cart locally. Admin sign-in uses a session cookie. You can clear these through your browser settings.

We may use service providers that are necessary to operate communications, hosting, infrastructure or business systems. They may process limited information on our behalf for those purposes. We may also disclose information when required by applicable law or to protect the security and integrity of our services.

7. Security

We use reasonable administrative and technical safeguards designed to protect customer information, including access controls, authenticated connections and measures intended to limit unnecessary exposure of credentials and temporary media. No electronic system can guarantee absolute security.

8. Your choices and requests

You may contact us to ask about personal information associated with your use of our services, request correction where appropriate, or request deletion of information that we are not required or legitimately entitled to retain. We may need to verify the request before acting on it.

9. Children’s information

Our services are general retail and document services and are not designed to collect personal information from children online. If a parent or guardian believes a child has provided personal information to us inappropriately, they may contact us to request review or deletion where applicable.

10. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The current version will be published on this page with its effective date.